Privacy Policy

All our products are made of 100% natural human hair. Bundles of hair comes from individual donors, we cannot 100% guarantee hair color or texture. We will, however, make best effort to match your order to meet your desired requirements. In case of non-conforming to the quality, we are happy to support your request for a exchange within 7 days, as long as it has not been opened, used, worn, or tampered with. Please read our Exchange Policy below, or email us at Cloud9Bundles@gmail.com when you are ready to proceed with your exchange. There are no refunds exchange only!

  • Please Note that Exchange Requests must be made within 7 days of receipt of the products.
  • We will NOT cover the shipping cost.
  • The Exchange Request is only valid if: Contact our customer services within 7 days of purchase to initiate a exchange request. Kindly state the reason for a exchange, your invoice number and date of order and photos of product.
  • Hair must NOT have been used, colored, cut, or styled… which make it different from original version. If the item is removed from the bundles and used in any visible manner, all exchange policies are voided.
  • The hair must be in its original bundle and not be untied at the top. * The hair must be in its original packaging.
  • Customers must take responsibility of Shipping and Handling.
  • Products must be physically received at our office before the releasing the new bundles. We will then provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you qualify for a refund as: Hair must NOT have been installed, colored, cut, or altered in any manner. Note: we highly recommend to ship the product via a trackable shipping option, as that can greatly expedite the process. Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address

 We will then provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you qualify for a refund as: Hair must NOT have been installed, colored, cut, or altered in any manner. Note: we highly recommend to ship the product via a trackable shipping option, as that can greatly expedite the process. Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address