Refund Policy

 

 

 

 

In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. The steps to determine if there is a genuine problem – and how to resolve it – are as follows:

  • You must contact us within 7 days of receiving your order.
  • Depending on the situation, we may ask you to send photos of your hair problem. Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action.

We handle each situation on a case by case basis. In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our office. All costs for hair removal and mailing the product back are the customer’s responsibility. We do not offer returns or exchanges for customized hair products.

 


 

7 – DAY PRODUCT GUARANTEE

 

In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. The steps to determine if there is a genuine problem – and how to resolve it – are as follows:

  • You must contact us within 7 days of receiving your order.
  • Depending on the situation, we may ask you to send photos of your hair problem.

Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis.

 

In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our office. All costs for hair removal and mailing the product back are the customer’s responsibility. We do not offer returns or exchanges for customized hair products.